Aegis Limited, a leading outsourcing and technology services company and part of the USD 27 billion Essar conglomerate, today announced that it has been the recipient of the Silver MVP Quality Award from Technology Marketing Corporation’s (TMC) CUSTOMER magazine.

CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries since 1982. CUSTOMER’s MVP Quality Awards acknowledge organizations with a true commitment to high ethical Quality standards, Methodology and Business Compliance.

Sandip Sen, Global CEO, Aegis Limited said “Aegis has earned the MVP Quality Award for the fifth consecutive year; this progression clearly outlines our dedication and commitment to providing the best customer experience while continuously maintaining an innovative approach to quality, and offering cost-effective, high-quality solutions to many of the world’s leading brands.”

Peter Bloom, President, North America and Global Quality & Customer Experience, Aegis Limited added, “Our Quality program is focused on providing the client and Aegis with an accurate view of the business, leveraging the call center for insights into the business, and driving improvements in CSAT, Sales, Cost, and Compliance.”

CUSTOMER, the leading publication in CRM, call centers and teleservices since 1982, has honored Aegis as an elite leader in the call center industry with a supreme commitment to customer service.

Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels.

Essar is a multinational conglomerate and a leading player in the sectors of Steel, Energy, Infrastructure and Services. With operations in more than 25 countries across five continents, the Group employs 75,000 people, with revenues of $27 billion.

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